Varmth 14-Day Limited Warranty
If something we sell turns out to be faulty in its first 14 days, we replace it or refund you, at no cost to you.
What's covered
Every heated product and power bank we sell is covered for 14 days from delivery, against defects in materials and workmanship.
- Heated clothing, accessories and home: the heating system. That's the heat panels or pads, the wiring inside, the controller and the cable.
- Power banks, heated pocket warmers and rechargeable insoles: the whole unit.
It covers the person who bought it from us, and anyone they gave it to as a gift.
What we do
If a covered part is faulty, we send a replacement, or refund you if we can't. You pay nothing for it, including shipping.
How to claim
Within 14 days of delivery, send us your order number and a short description of the problem through our contact form. We reply by email within 2 business days. Reply with a short video or photo of the problem and we'll take it from there. We usually don't need the item back; if we do, we'll email you a prepaid label. For power banks, pocket warmers and rechargeable insoles, we don't ask you to mail a faulty battery back.
Not covered
Normal wear of fabric, zips and trims; small cosmetic marks such as a loose thread or a crease from packing; damage from washing against the care label; plugging a USB-heated product into a power source above 5V; cuts, burns, accidents or modifications after delivery.
Your power bank, your choice
Using another brand's USB power bank does not void this warranty.
After 14 days, and your rights
Something wrong after 14 days? Contact us anyway. We'll look at every case and tell you what we can do.
Registration is optional. Your order number is enough.
This warranty is given by Varmth (info@varmth.com). It gives you specific legal rights, and you may also have other rights which vary from state to state.